Satisfied or Refunded


A returned item must be send intact and complete in its original packaging, accompanied by the packing slip, within a maximum period of 30 days after receipt of your package.

To obtain the guarantee of rapid processing and error, thank you for mentioning the reason for your return (exchange / refund?) on the back of the copy of the invoice that you'll enclosed with your package.

The shipping costs incurred in returning items are for the customer.

For your returns:

To return an item, simply return the parcel, enclosing a copy of your bill and then by calling the postal service in your country.

The address to send your package is: Grand Lanna Lotus (#305) - 19/1 Soi Sukasame 5 - T. Paton A. Muang - 50300 Chiang Mai - Thailand

Satisfied or Refunded - Address return

However, if you refuse your package because it is damaged, it will automatically be returned. In this case, you will be refunded and wouldn’t require paying for returning the parcel.


The refund will be made in the same way as the initial payment.

Thus, If you have paid for your order by a credit card, your bank account will be credited again, and if you have made the payment via PayPal, then your PayPal account will be credited.



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